support

Service and Support

   

Why is After Sales support so important to us?

Our customers spend a lot of money on our products. And they live in different parts of the world, partly thousands of miles away from us. We feel responsibility so we always need to ensure that you receive help in case of a problem. No matter if an issue is related to delivery, assembly or software.

   

In which case do you need the most support?

Good news is that our products are extremely stable and we had only very few cases of any damaged product in the last years. So most questions we receive are about assembly. We continuously improve our documentation but in any case we are available for you.

   

How is support handled?

In general our support request are handled via an email triggered ticket system to ensure proper communication. In case of complex or urgent issue you will always have our phone number. For software support we will use a software to work directly on your computer - with your permission. If you have mechanical issues a video conference via mobile phones my be the best option.

By the way: Our partner Skalarki Electronics Ltd is fully integrated into our support struckture. So in case we cannot solve the problem - they will. Our software experience is mostly based on former deliveries. As we run a fully equipped showroom we have good experience on software related questions e.g. with ProSim.

 

What if you we have specific requirements on business continuity?

As a commercial customer - earning money with our products - you may need to minimize the risk of a business interuption. If you are a Premium Plug & Fly customer you can sign a support contract that ensures always fast lane support and very quick parts exchange.

   

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VIER IM POTT 
Jähne GmbH für Produktinnovation
Altplauen 19, 01187 Dresden
Germany

Phone: +49 2045 8593 887
E-Mail: cockpit@vier-im-pott.com
Opening hours: Mon - Fri 08:00 - 17:00

   

Showroom
for private and commerial customers in Bottrop, NRW, Germany

If you want to test our products please contact us to make an appointment.

   

made in germany worldwide 3  Made in Germany

Our quality products are manufactured in Germany and shipped worldwide!

   

You can pay 100 % secure via PayPal or bank transfer.