Häufige Fragen
Delivery times
We try to keep all our products on stock. If not products are built-to-order. If built to order standard delivery times vary from 6-8 weeks for cockpit parts and 10-12 weeks for shell components.
Prices
All prices are only valid for non-commercial use. Please contact us for commercial and reseller prices as well es for additional commercial services.
Payment conditions
In case of greater amounts we request a pre-payment of 40 % of the whole order sum. Final payment needs to be completed on delivery readiness. You can pay via bank transfer or via PayPal (+5.5 % payment fee).
Shipping
We ship worldwide with DHL. Contact us for shipping rates. If shipping rates change during the production time we might need to adapt costs as well. It is also possible to pick-up parts at our production place in Dresden, Germany. Customers are obliged to check delivery concerning any transport damage within 24 hours after receiving. Issues reported later might not be accepted as transport damage. All issues will need to be documented by pictures and reported via our Support Portal (see section Support on our website).
Assembly
Our Premium Plug & Fly components are delivered assembled. "Assembled" and "P&P" means that end customer needs to put together pre-assembled components and do the wiring for USB, power supply and backlighting as well as cable connections between components. You will need screw drivers and other basic tools. Soldering is not necessary but you need basic knowledge of electrical. In general assembly is easy to do and does not need any specific training. Anyway be careful when working with electrical parts.
Our Home Series components need to be wired and assembled. Soldering might be necessary for sidebase assembly.
Support
In case you have any questions or issues with one of our products after buying you shall use our Support Portal (see section Support on our website) to contact us. This allows us to help you most efficiently. Support is provided in English language only.
Skalarki electronics Ltd.
We are Certified Partner of Skalarki Electronics Ltd since a long time. If you buy the products from us you will get full warranty and support directly from Skalarki via our support.
Warranty
We provide 12 months warranty. In case of warranty we will send replacement parts usually within 30 days at our costs. Customer to replace and return parts at its expense. Issues are mandatory to be reported and maintained via our Support Portal (see section Support on our website). Warranty does not occur if a failure is caused by transport damage, mishandling during installation or maintenance or violent or overly intensive use.
Returns
In general we do not accept any returns. In case you need to change your order please contact us as soon as possible.