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great after sales support

Why is support important to us?

Our customers spend a lot of money on our products. Furthermore they live in different parts of the world, partly thousands of miles away.

We feel responsibility. Therefore we try our best to be available in case you need us. No matter if an issue is related to delivery, assembly or software.

How is support handled?

We have had good experiences with WhatsApp. Communication is quick, easy and supports all type of media like pictures, email and video conferencing. By this our customers are directly connected to our team.

For software support we will use TeamViewer or AnyDesk to work directly on your computer - with your permission.

When will you need most support?

Good news is that our products are very stable and we had only few cases of any damaged product in the last years.

Most of the questions we receive are related to assembly. Meanwhile we have built up a detailed documentation, but in any case we are available.

 

What is our business model?

Unlike other companies, it is not our goal to make money with support. We are ready to share our knowledge so that you can carry out the maintenance of your flight simulator yourself.

For extended support efforts we charge based on an hourly rate. 

Do you need extended business continuity services?

As commercial customer you may need to minimize the risk of a business interuption. You can sign a support contract that ensures always fast lane support and very quick parts exchange.

Keeping you up-to-date!

Besuchen Sie unseren Blog, um neue Ideen, Konfigurationshilfen und wichtige Ankündigungen zu erhalten. 

Company

VIER IM POTT 
Jähne GmbH für Produktinnovation
Freiberger Straße 114, 01159 Dresden
Germany

Phone: +49 351 4116349
Email: cockpit@vier-im-pott.com
Opening hours: Mon - Fri 08:00 - 17:00

Showroom

Our showroom in Bottrop, NRW is open for private and business customers. We look forward to your visit.

To test our products, please make an appointment.

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VIER IM POTT and SKALARKI ELECTRONICS products are in no way affiliated or endorsed by the aircraft manufacturers. Our simulation products are no genuine aircraft manufacturer parts and cannot be used for professional flight training. They functionally resemble the real parts, that cannot be used in a real aircraft and should only be used for simulation purposes.